FAQs - Plenergy gasolineras

FREQUENT QUESTIONS

Quality and price

Why is our fuel of the highest quality?

The quality of the fuel supplied by Plenergy is the highest because we only buy from the main oil operators in the country. We receive the product directly from Exolum formerly called CLH (Centro Logístico de Hidrocarburos). a leading company in the transportation and storage of petroleum products in the Spanish market. In this way, we ensure traceability. In addition, to guarantee a higher quality, we add to all our products the special additives of Exolum * . *Except for our gas station located in the Canary Islands, where Plenergy's own additives are added to the fuel: Plenergy 95 for SP95 and Plenergy 40 for Gasoil A.

Why is the price of fuel cheaper in Plenergy?

Throughout our network of gas stations, we will always have the best possible price because we maintain a lean structure and eliminate unnecessary costs that can directly affect the final price. best price possible because we maintain a lean structure and eliminate unnecessary costs that can have a direct impact on the final price. And, at all times, maintaining the same quality as other major operators.

Are additives added to fuels for higher quality?

Yes, for both Diesel A as well as for Lead-Free Gasoline 95 we use the Exolum's special additives *: HQ300 y HQ400 . The additiveHQ300 improves ignition, keeps injectors clean and reduces foaming, improving tank filling. In addition, HQ400 prevents unwanted deposits on valves, keeps injectors clean and facilitates cold starts. additive HQ400 prevents unwanted deposits on the valves, keeps the injectors clean and facilitates cold starting. *Except for our gas station located in the Canary Islands, where Plenergy's own additives are added to the fuel: Plenergy 95 for SP95 and Plenergy 40 for Gasoil A.

How can I know what the indicated liters supply?

The station staff is at your disposal to show you that the pumps are working properly and you can request the test with the test tube to check the exact amount of fuel being dispensed. By law, all refueling stations must make this service available to any consumer.

All our service stations have the quality seal of the company SGS. This seal ensures that each gas station is reliable because it undergoes periodic inspections to verify the quality of its fuel and its proper operation.

Operation, payments and invoices

Can I pay by credit/debit card or cash?

Yes . All pumps in the Plenergy service station network are equipped with card payment terminals. Plenergy Service Station Network are equipped with card payment terminals and, for cash payment, there is a central terminal that allows both cash and card payment.

What type of cards do you support?

We accept the following cards: Visa, MasterCard and 4B, as long as they have a chip, for security.

What happens if I have refueled less fuel than I have paid for?

For credit/debit card payments:

With our system, you will be charged once you have finished refueling, so you will only be charged for what you have actually supplied.

For cash payments:

Important: the terminal does not return cash in bills and does not accept coins.

Follow the steps indicated on the screen and, in case you do not have change or the amount entered in banknotes exceeds the amount of fuel supplied, when you finish refueling, a check will be generated with the remaining amount for your next refueling.

I have a refund check and want to redeem it.

Go to the cash payment terminal cash payment terminal and follow the instructions: press Start with/without App, fuel type, pump, TICKETS/CHECKS AND CHECKS. . Then enter the code you have on your check.

Why was I charged twice when paying by credit card?

You don't have to worry. This is a bank pre-authorization to ensure that the account has a balance and that there are no collection problems for the same entity. We, not being a financial institution, cannot legally withhold any amount.

In general, holds are released once refueling is completed. However, in some cases it may be delayed.

I have been charged 150€ but I have supplied myself with less quantity.

This situation occurs when you select the option "Full" . Since we do not know how much will be provided from the beginning, a retention of €150 is made by the bank to ensure that the account has a balance and that there are no collection problems for the bank itself. When the refueling is completed, the retention is released and only what is actually supplied will be charged. *For truck refueling at our Madridejos I supply unit, the preauthorization is higher and could amount to €400 if you select 'Full for trucks'.

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