{"id":12276,"date":"2023-10-27T11:09:06","date_gmt":"2023-10-27T09:09:06","guid":{"rendered":"https:\/\/staging.plenoil.es\/frequently-asked-questions-2\/"},"modified":"2025-04-11T08:01:19","modified_gmt":"2025-04-11T06:01:19","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/plenergy.es\/en\/frequently-asked-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12276\" class=\"elementor elementor-12276 elementor-12267\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bb608e elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"1bb608e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:0.5}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5ad8af4\" data-id=\"5ad8af4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ea50a1 elementor-widget elementor-widget-spacer\" data-id=\"4ea50a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9488b elementor-widget elementor-widget-heading\" data-id=\"4e9488b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENT QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9413912 elementor-widget elementor-widget-spacer\" data-id=\"9413912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1474c5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f1474c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1.5}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quality and price<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa75173 elementor-widget elementor-widget-spacer\" data-id=\"fa75173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5e4fc elementor-widget elementor-widget-qi_addons_for_elementor_accordion\" data-id=\"ec5e4fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-accordion qodef-qi-clear qodef-behavior--toggle qodef-layout--simple qodef-style--border-between\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">Why is our fuel of the highest quality?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<span style=\"color: #333333\">The quality of the fuel supplied by <strong>Plenergy<\/strong> is the highest because we only buy from the main oil operators in the country. We receive the product directly from <\/span><span style=\"text-decoration: underline\">\n<span style=\"color: #ff6600\">\n<a style=\"color: #ff6600\" href=\"https:\/\/exolum.com\/\">\n<strong>Exolum<\/strong>\n<\/a>\n<\/span>\n<\/span><span style=\"color: #333333\">formerly called<\/span> <a href=\"https:\/\/exolum.com\/noticia\/clh-evoluciona-a-exolum-como-marca-global-de-la-compania\/\">\n<strong>\n<span style=\"text-decoration: underline\">\n<span style=\"color: #ff6600;text-decoration: underline\">CLH (Centro Log\u00edstico de Hidrocarburos).<\/span>\n<\/span>\n<\/strong>\n<\/a><span style=\"color: #333333\">a leading company in the transportation and storage of petroleum products in the Spanish market. In this way, we ensure traceability.<\/span>\n\n<span style=\"color: #333333\">In addition, to guarantee a higher quality, we add to all our products the special additives of <\/span><span style=\"color: #ff6600\">\n<span style=\"text-decoration: underline\">\n<a style=\"color: #ff6600\" href=\"https:\/\/exolum.com\/\">\n<strong>Exolum<\/strong>\n<\/a>\n<\/span>\n<span style=\"color: #333333\">*<\/span>\n<\/span><span style=\"color: #333333\">.<\/span>\n\n<span style=\"color: #808080\">*Except for our gas station located in the Canary Islands, where Plenergy's own additives are added to the fuel: Plenergy 95 for SP95 and Plenergy 40 for Gasoil A.<\/span>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">Why is the price of fuel cheaper in Plenergy?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #333333\">Throughout our network of gas stations, we will always have the best possible price because we maintain a lean structure and eliminate unnecessary costs that can directly affect the final price.<strong> <span style=\"text-decoration: underline;color: #ff6600\"><a style=\"color: #ff6600;text-decoration: underline\" href=\"https:\/\/plenoil.es\/nuestras-gasolineras\/\">best price<\/a><\/span><\/strong> possible because we maintain a lean structure and eliminate unnecessary costs that can have a direct impact on the final price. And, at all times, maintaining the same quality as other major operators.<\/span><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">Are additives added to fuels for higher quality?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\tYes, for both <span style=\"color: #ff6600\">\n<strong>Diesel A<\/strong>\n<\/span> as well as for <span style=\"color: #ff6600\">\n<strong>Lead-Free Gasoline 95<\/strong>\n<\/span> we use the <strong>\n<a href=\"https:\/\/plenoil.es\/en\/?page_id=11912\">\n<span style=\"text-decoration: underline\">\n<span style=\"color: #ff6600;text-decoration: underline\">Exolum's special additives<\/span>\n<\/span>\n<\/a>\n<\/strong>*: <span style=\"color: #ff6600\">\n<strong>HQ300<\/strong>\n<\/span> y <span style=\"color: #ff6600\">\n<strong>HQ400<\/strong>\n<\/span>.\n\nThe <a href=\"https:\/\/plenoil.es\/en\/?page_id=11912\">\n<strong>\n<span style=\"color: #ff6600\"><span style=\"text-decoration: underline\">additive<\/span>HQ300<\/span>\n<\/strong>\n<\/a> improves ignition, keeps injectors clean and reduces foaming, improving tank filling.\n\nIn addition, HQ400 prevents unwanted deposits on valves, keeps injectors clean and facilitates cold starts. <span style=\"text-decoration: underline\">\n<span style=\"color: #ff6600\">\n<a style=\"color: #ff6600\" href=\"https:\/\/plenoil.es\/en\/?page_id=11912\">\n<strong>additive HQ400<\/strong>\n<\/a>\n<\/span>\n<\/span> prevents unwanted deposits on the valves, keeps the injectors clean and facilitates cold starting.\n\n<span style=\"color: #808080\">*Except for our gas station located in the Canary Islands, where Plenergy's own additives are added to the fuel: Plenergy 95 for SP95 and Plenergy 40 for Gasoil A.<\/span>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">How can I know what the indicated liters supply?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #333333\">The station staff is at your disposal to show you that the pumps are working properly and you can <span style=\"color: #ff6600\"><strong>request the test with the test tube <\/strong><\/span>to check the exact amount of fuel being dispensed. By law, all refueling stations must make this service available to any consumer.<\/span><\/p><p><span style=\"color: #333333\"><strong><br \/><span style=\"color: #ff6600\">All our service stations have the quality seal of the company\u00a0<\/span><a style=\"color: #333333\" href=\"https:\/\/www.sgs.es\/\"><span style=\"text-decoration: underline\"><span style=\"color: #ff6600;text-decoration: underline\">SGS<\/span><\/span><\/a><\/strong>. This seal ensures that each gas station is reliable because it undergoes periodic inspections to verify the quality of its fuel and its proper operation.<\/span><br \/><br \/><img decoding=\"async\" class=\"alignnone size-full wp-image-6707 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/plenoil.es\/wp-content\/uploads\/2023\/01\/SGS-seal-of-quality.png\" alt=\"\" width=\"110px\" height=\"auto\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-6707 lazyload\" src=\"https:\/\/plenoil.es\/wp-content\/uploads\/2023\/01\/SGS-seal-of-quality.png\" alt=\"\" width=\"110px\" height=\"auto\" \/><\/noscript><\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae5c47 elementor-widget elementor-widget-spacer\" data-id=\"2ae5c47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3af2ec elementor-widget elementor-widget-heading\" data-id=\"a3af2ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Operation, payments and invoices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2e55e elementor-widget elementor-widget-spacer\" data-id=\"7d2e55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d77c7 elementor-widget elementor-widget-qi_addons_for_elementor_accordion\" data-id=\"e4d77c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-accordion qodef-qi-clear qodef-behavior--toggle qodef-layout--simple qodef-style--border-between\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">Can I pay by credit\/debit card or cash?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<strong>\n<span style=\"color: #ff6600\">Yes<\/span>\n<\/strong>. All pumps in the Plenergy service station network are equipped with card payment terminals. <strong>\n<span style=\"color: #ff6600\">Plenergy Service Station Network<\/span>\n<\/strong> are equipped with card payment terminals and, for cash payment, there is a central terminal that allows both cash and card payment.\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">What type of cards do you support?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\tWe accept the following cards:<span style=\"color: #ff6600\">\n<strong>Visa, MasterCard and 4B<\/strong><\/span>, as long as they have a chip, for security.\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">What happens if I have refueled less fuel than I have paid for?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #ff6600\"><strong>For credit\/debit card payments<\/strong>:<\/span><\/p><p>With our system, you will be charged once you have finished refueling, so you will only be charged for what you have actually supplied.<\/p><p><span style=\"color: #ff6600\"><strong>For cash payments<\/strong>:<\/span><\/p><p><span style=\"text-decoration: underline\">Important<\/span>: the terminal does not return cash in bills and does not accept coins.<\/p><p>Follow the steps indicated on the screen and, in case you do not have change or the amount entered in banknotes exceeds the amount of fuel supplied, when you finish refueling, a check will be generated with the remaining amount for your next refueling.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">I have a refund check and want to redeem it.<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\tGo to the <span style=\"color: #ff6600\"><strong>cash payment terminal<\/strong>\n<\/span> cash payment terminal and follow the instructions: press <strong>\n<span style=\"color: #ff6600\">Start with\/without App, fuel type, pump, TICKETS\/CHECKS AND CHECKS.<\/span>\n<\/strong>. Then enter the <strong>\n<span style=\"color: #ff6600\">code<\/span>\n<\/strong> you have on your check.\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">Why was I charged twice when paying by credit card?<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>You don't have to worry. This is a bank pre-authorization to ensure that the account has a balance and that there are no collection problems for the same entity. We, not being a financial institution, cannot legally withhold any amount.<\/p><p>In general, holds are released once refueling is completed. However, in some cases it may be delayed.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">I have been charged 150\u20ac but I have supplied myself with less quantity.<\/span>\n\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\tThis situation occurs when you select the option <span style=\"color: #ff6600\">\n<strong>\"Full\"<\/strong>\n<\/span>. Since we do not know how much will be provided from the beginning, a retention of \u20ac150 is made by the bank to ensure that the account has a balance and that there are no collection problems for the bank itself.\n\nWhen the refueling is completed, the retention is released and only what is actually supplied will be charged.\n\n\n<em>*For truck refueling at our Madridejos I supply unit, the preauthorization is higher and could amount to \u20ac400 if you select 'Full for trucks'.<\/em>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ae4f7 elementor-widget elementor-widget-spacer\" data-id=\"21ae4f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e24a364\" data-id=\"e24a364\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc116ef elementor-widget elementor-widget-spacer\" data-id=\"bc116ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f4c5e75 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f4c5e75\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;in-out&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-038f089\" data-id=\"038f089\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fc7997 elementor-widget elementor-widget-heading\" data-id=\"4fc7997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Download our app\nand discover the advantages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dae188 elementor-widget elementor-widget-spacer\" data-id=\"0dae188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-270ef0c elementor-align-justify elementor-widget__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"270ef0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-sink\" href=\"https:\/\/plenoil.es\/en\/plenoil-app\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-17be187\" data-id=\"17be187\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff9f97b elementor-widget elementor-widget-image\" data-id=\"ff9f97b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"613\" height=\"1024\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-613x1024.png\" class=\"attachment-large size-large wp-image-22672 lazyload\" alt=\"\" data-srcset=\"https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-613x1024.png 613w, https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-180x300.png 180w, https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-768x1282.png 768w, https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min.png 854w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/><noscript><img decoding=\"async\" width=\"613\" height=\"1024\" src=\"https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-613x1024.png\" class=\"attachment-large size-large wp-image-22672 lazyload\" alt=\"\" srcset=\"https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-613x1024.png 613w, https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-180x300.png 180w, https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min-768x1282.png 768w, https:\/\/plenergy.es\/wp-content\/uploads\/2025\/04\/Mobile-Smartphone-Mockup-04home-min.png 854w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c9c6c3 elementor-align-justify elementor-widget__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"9c9c6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-sink\" href=\"https:\/\/plenoil.es\/en\/plenoil-app\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e96af elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"19e96af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-sink\" href=\"https:\/\/clientes.plenoilapp.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">My client area<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21ae68 elementor-widget elementor-widget-spacer\" data-id=\"c21ae68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-35fe53d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"35fe53d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6c5ebf3\" data-id=\"6c5ebf3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43bb1c3 elementor-widget elementor-widget-heading\" data-id=\"43bb1c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are close to you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75a342b elementor-widget elementor-widget-text-editor\" data-id=\"75a342b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Check the location of all our gas stations and enjoy the best price in the area.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb4be3f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cb4be3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8abc106\" data-id=\"8abc106\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e638b9 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"8e638b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_effect&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.1,&quot;sizes&quot;:[]},&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1.5}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"523\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-1024x523.png\" class=\"attachment-large size-large wp-image-6266 lazyload\" alt=\"\" data-srcset=\"https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-1024x523.png 1024w, https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-300x153.png 300w, https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-768x392.png 768w, https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02.png 1398w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-1024x523.png\" class=\"attachment-large size-large wp-image-6266 lazyload\" alt=\"\" srcset=\"https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-1024x523.png 1024w, https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-300x153.png 300w, https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02-768x392.png 768w, https:\/\/plenergy.es\/wp-content\/uploads\/2022\/12\/home-mapa-ubicaciones-02.png 1398w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-404af08 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"404af08\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6f61b74\" data-id=\"6f61b74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1e6f5b elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f1e6f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-sink\" href=\"https:\/\/plenoil.es\/en\/our-gas-stations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Consult prices<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa7bda elementor-widget elementor-widget-spacer\" data-id=\"4fa7bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENT QUESTIONS Quality and price Why is our fuel of the highest quality? The quality of the fuel supplied by Plenergy is the highest because we only buy from the main oil operators in the country. We receive the product directly from Exolum formerly called CLH (Centro Log\u00edstico de Hidrocarburos). a leading company in the [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12276","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Plenergy gasolineras<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/plenergy.es\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Plenergy gasolineras\" \/>\n<meta property=\"og:description\" content=\"FREQUENT QUESTIONS Quality and price Why is our fuel of the highest quality? 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